• Customer Service 2.0

    Boost your online sales and turn web visitors into customers.

  • Individual customer service

    Really understand what your customers talk about.

  • A new experience in online communication

    Create a shared view in your web browser in an instant.

Co-Browsing

co-browsing with synchronite

Start now - no installation, download or plug-ins required.
Co-browse with synchronite. Our innovative technology allows synchronization of browser contents in real-time.

All participants view and edit the same website at the same time.
It feels as if all participants would sit next to each other and control a single Web browser.

E-Commerce

Live-Support in E-Commerce

Connect with your customer online
With synchronite you can visually guide your customers through your online shop or portal. It serves as an excellent addition to your hotline or live chat. It is much easier to explain complex products and services to your customers.

Give answers more quickly
Answer your customers' questions more quickly and increase your conversion rate. With a better service experience your customers will more likely come back in the future.

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Market Research

Online-Interviews in Market Research

Reduce cost and time effort
Replace cost-intensive on-site interviews with computer-assisted telephone interviews (CATI). Synchronite helps you to visually explain complex interrelations, e.g. in conjoint analyses.

Increase response validity
Clarify issues during the interview, avoid ambiguous responses und increase the validity of your measurements.

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Take a look at next-generation co-browsing

Check out our 5 minute demo video of the features and application areas (in German).
No Downloads
No Installation
No Configuration
No Footprint

Reference: synchronite in market research

Using synchronite we were able to increase participation as well as reduce time and cost per interview. Moreover, co-form filling and real-time validation by our interviewers helps us to improve the response quality, which speeds up subsequent data analysis.

 

—Thomas Kästner, Head of Infrastructure

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